Customer Complaints Procedure

We are committed to delivering the highest level of service, but if something does go wrong, we aim to work swiftly and fairly to put it right.

How do I report a complaint?

You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible then your concerns will be escalated to a manager who will investigate the matter.

• Phone: 01582 383609
• Email: info@naellevinpg.co.uk

Independent Redress Scheme

If you are not satisfied with the outcome issued within our final response, we advise that you contact our independent redress scheme.